
FAQ
Orders & Payment
Is my payment information secure?
Absolutely. All payments are processed through Shopify’s secure, PCI-compliant checkout system. We never store your payment details on our servers.
Can I use a military discount or promo code at checkout?
Yes! If you have a valid promo code, you can apply it at checkout. Military discounts are offered during select periods—please contact us if you have questions.
Do you offer shipping?
Yes, we provide nationwide shipping with the following options:
- Standard Shipping (3–7 business days)
- Expedited Shipping (2–3 business days)
- Express Shipping (1–2 business days)
Shipping rates are calculated at checkout based on your location and selected shipping method. Orders are typically processed within 1–3 business days.
Can I return or exchange an item?
Absolutely! We accept returns and exchanges within 30 days of purchase, provided the items are unused, unworn, with tags, and in their original packaging. You'll need a receipt or proof of purchase. Please contact us at 92y@92yankee.net to initiate a return.
Are there items that cannot be returned?
Yes, we cannot accept returns on perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases, sale items, or gift cards.
What should I do if my item is damaged or incorrect?
Please inspect your order upon reception and contact us immediately at 92y@92yankee.net if the item is defective, damaged, or incorrect so we can address the issue promptly.
How long will it take to process my refund?
Once your return is received and approved, refunds are processed within 10 business days to your original payment method. If you haven't received your refund after 15 business days, please contact us at 92y@92yankee.net.
About
Where are you located?
We are located at 14818 Union Ave SW, Lakewood, WA 98498. For more information and directions, please visit our Plan a Visit page.
Do you offer shipping?
Yes, we provide nationwide shipping with the following options:
- Standard Shipping (3–7 business days)
- Expedited Shipping (2–3 business days)
- Express Shipping (1–2 business days)
Shipping rates are calculated at checkout based on your location and selected shipping method. Orders are typically processed within 1–3 business days.
How can I contact customer support?
You can reach our friendly customer support team via our contact page on 92yankee.net, or direct message us on our Instagram @92yankee.
How can I stay updated on new products and promotions?
Follow us on Instagram @92yankee or subscribe to our newsletter through our website to stay updated on new arrivals, special promotions, and events.